General Terms of Service

Last Updated:

March 23, 2023

PLEASE READ THESE TERMS OF SERVICE CAREFULLY.

RicHost offers a variety of services to customers that range from hosting and website services (including shared, VPS, and dedicated hosting, WordPress hosting, Remixer,and cloud services, These services are collectively referred to as “ Services.”

By using RicHost’s Services, Customer agrees to these Terms of Service and any other policies or terms referenced or published by us (collectively, the “Terms”). If Customer does not accept these Terms, Customer must not register an account or purchase, access, or use RicHost’s Services in any way.

These Terms form a binding legal agreement between RicHost and any person or organization who purchases, accesses, or uses RicHost’s Services (“Customer” or “You”). Customer represents, warrants, and agrees that (a) Customer has the full power and authority to enter into and perform under these Terms, or (b) if Customer is using these Services on behalf of an organization, entity, or group, that Customer is authorized to accept these Terms.

Financial Arrangements

1. The date of purchase of the product by the customer determines the specific contract period from the date of signing the contract.
2. Customer agrees that all charges and fees associated with an account are their sole responsibility.
3. If the customer wants a refund, we will unconditionally refund the funds for the remaining days according to the number of days purchased (if the refund is made on the same day of purchase, we will refund the full amount).
4. We allow the construction of pornographic and violent content, but only for content over the age of 18. (Sexual assault is also not allowed) No refunds will be given if the rules are violated
5. RicHost reserves the right to modify current service plans, fees, and applicable charges at any time. Services that involve outdated or unsupported features may incur additional maintenance fees. In such situations, RicHost will provide notice to Customer, and will allow Customer to cancel the Services without incurring additional change fees, but no refund will be payable for any fees previously assessed.
6. RicHost will use commercially reasonable efforts to make RicObjects available 99.9% of the time during each monthly billing cycle. If RicHost is unable to meet this service level, you will be eligible to receive a credit to apply to future RicObjects billing cycles based upon the Unavailability for that month.
1. For the purposes of this agreement, Unavailability means that either (a) the RicObjects service is unresponsive, or (b) RicObjects returns a server error response to valid user requests for more than 60 seconds of consecutive requests.
2. Unavailability that is a result of scheduled maintenance is excluded from these conditions and will not be considered for service credit calculations. Scheduled maintenance is defined as maintenance that is announced at least 5 days in advance, and does not exceed one hour in any month.
3. Service credits will be calculated as a percentage of the bill for the billing cycle that the Unavailability occurred. The percentage for the credit will be calculated by dividing the number of minutes of Unavailability by the total number of minutes in that billing cycle.
4. Service credits must be claimed within 14 days of the Unavailability occurring by submitting a support ticket. Include as much detail as required to document the Unavailability.

Taxes

1. RicHost shall not be liable for any taxes or other fees to be paid in accordance with or related to purchases made from Customer or RicHost Web Hosting's server. Customer agrees to take full responsibility for all taxes and fees of any nature associated with such products sold.

Material Products

1. Customer will provide RicHost with material and data in a condition that is "server-ready", which is in a form requiring no additional manipulation on the part of RicHost. RicHost shall make no effort to validate this information for content, correctness or usability.
2. Use of RicHost's service requires a certain level of knowledge in the use of Internet languages, protocols, and software. This level of knowledge varies depending on the anticipated use and desired content of Customer's Webspace by the Customer.
3. The following examples are offered:
1. Web Publishing: requires a knowledge of HTML, properly locating and linking documents, FTPing Webspace contents, Graphics, text, Sound, imagemapping, etc.
2. CGI-Scripts: requires a knowledge of the UNIX environment, TAR & GUNZIP commands, Perl, CShell scripts, permissions, etc.
4. The Customer agrees that they have the necessary knowledge to create Customer's Webspace. Customer agrees that it is not the responsibility of RicHost to provide this knowledge or Customer Support outside of the defined service of RicHost.
5. RicHost will exercise no control whatsoever over the content of the information passing through the network, provided that it adheres to all other conditions set forth in our Terms of Service and Acceptable Use Policy documents.
6. RicHost reserves the right to police its network to verify compliance with all agreed upon Terms.
7. The Customer agrees to cooperate in any reasonable investigations into their adherence to all agreed upon Terms. Failure to cooperate is grounds for immediate disablement of all accounts/service plans.
8. RicHost reserves the right to disconnect any website or server deemed to present a security threat to RicHost's customers, servers, or network.
9. The opening of multiple accounts or service plans in order to bypass any restrictions or overage charges set forth by RicHost is grounds for termination of all Services.
10. RicHost makes no warranties or representations of any kind, whether expressed or implied for the service it is providing. RicHost also disclaims any warranty of merchantability or fitness for a particular purpose and will not be responsible for any damages that may be suffered by the Customer, including loss of data resulting from delays, non-deliveries or service interruptions by any cause or errors or omissions of the Customer. Use of any information obtained by way of RicHost is at the Customer's own risk, and RicHost specifically denies any responsibility for the accuracy or quality of information obtained through its Services. Any mention of connection speeds associated with RicHost's Services represents the maximum achievable speed. RicHost does not guarantee that the customer will achieve the maximum connection speed at all times, as this depends on a variety of factors (including your own internet connection!). RicHost expressly limits its damages to the Customer for any non-accessibility time or other down time to the pro-rata monthly charge during the system unavailability.
11. RicHost specifically denies any responsibilities for any damages arising as a consequence of such unavailability. In the event that this material is not "Server-ready", RicHost may, at its option and at any time, reject this material, including but not limited to after it has been put on RicHost’s servers. RicHost agrees to notify Customer immediately of its refusal of the material and afford Customer the opportunity to amend or modify the material to satisfy the needs and/or requirements of RicHost. If the Customer fails to modify the material, as directed by RicHost, within a reasonable period of time, which shall be determined between the parties themselves, the contract shall be deemed to be terminated.
12. All domain names registered through RicHost or its previous domain registration site, domainitron.com, that are 'parked' or are otherwise not immediately associated with a RicHost hosting plan will be automatically pointed to a "Coming Soon" web page which informs visitors that the registrant has recently registered their domain name via RicHost.net. The Coming Soon web page may be modified at any time by RicHost without prior notice to you and may include such things as, without limitation, links to additional products and Services offered by RicHost.

Trademarks & Copyrights

1. Customer warrants that it has the right to use the trademarks and copyrights applicable to all content and/or products being made available through the customer's account.

Hardware, Equipment, & Software

1. The customer is responsible for and must provide all telephone, computer, hardware and software equipment and services necessary to access RicHost Services.
2. RicHost makes no representations, warranties or assurances that the Customer's equipment will be compatible with RicHost Services.

Guaranteed Uptime

1. RicHost guarantees 100% uptime. A failure to provide 100% uptime will result in customer compensation pursuant to guidelines established herein.
2. Customer is entitled to compensation if Customer's web site, databases, email, FTP, SSH or webmail become unusable as a result of failure(s) in RicHost systems for reasons other than previously announced scheduled maintenance, coding or configuration errors on the part of the Customer.
3. Customer will receive RicHost credit equal to the Customer's current hosting cost for 1 (one) day of service for each 1 (one) hour (or fraction thereof) of service interruption, up to a maximum of 10% of Customer's next pre-paid hosting renewal fee.
4. RicHost's assessment of downtime begins when Customer opens a support ticket to report the problem.

Age

1. The Customer certifies that they are at least 18 years of age, or that their parent or legal guardian will act as the "customer" in terms of this contract.

Termination

1. This contract may be terminated by either party, without cause, by giving the other party 14 days written notice. RicHost will accept termination by electronic mail. Notwithstanding the above, RicHost may terminate service under this contract at any time, without penalty, if the Customer fails to comply with the terms of this contract, including non-payment. RicHost reserves the right to charge a reinstatement fee.

Limited Liability

1. Customer expressly agrees that use of RicHost's Services is at Customer's sole risk. Neither RicHost, its employees, affiliates, agents, third party information providers, merchants licensers or the like, warrant that RicHost's Services will not be interrupted or error free; nor do they make any warranty as to the results that may be obtained from the use of the Services or as to the accuracy, reliability or content of any information service or merchandise contained in or provided through RicHost Services, unless otherwise expressly stated in this contract.
2. Under no circumstances, including negligence, shall RicHost, its offices, agents or anyone else involved in creating, producing or distributing RicHost's Server service be liable for any direct, indirect, incidental, special or consequential damages that result from the use of or inability to use RicHost’s Services; or that results from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation, or transmission or any failure of performance, whether or not limited to acts of God, communication failure, theft, destruction or unauthorized access to RicHost’s records, programs or services. Customer hereby acknowledges that this paragraph shall apply to all content utilizing RicHost’s Services.
3. Notwithstanding the above, Customer's exclusive remedies and RicHost’s total liability for all damages, losses and causes of actions whether in contract, tort including negligence or otherwise, arising out of or in connection with these Terms or from the use or inability to use the Services, shall not exceed the aggregate amount which Customer paid to RicHost during the six (6) months immediately preceding the claim.

Promotional Codes

1. By using a promotional ("promo") code you waive the option to indicate who referred you to RicHost.
2. You may not change/submit a promo code or referrer after you've finished signing up.
3. Promo codes/referrers are for new customers only — if you use one you may not host on your account any domain ever previously hosted with RicHost.

Partner Product Terms

BoldGrid: By utilizing WP Website Builder, you agree to BoldGrid's Terms [here].

G Suite and Google Workspace: By utilizing RicHost’s partnered Google Workspace (formerly known as G Suite) service, you agree to the Google Workspace Terms of Service.

Contract Revisions

As RicHost evolves, we may modify these Terms from time to time to reflect changes in our business. These modifications may include cancellation of outdated products or Services, additional fees, and changes to our policies among others. In some instances, we may provide you with additional notice of updates including but not limited to adding a statement to the website, via the newsletter, or sending you an email notification. However, it is your responsibility to periodically check for the current version of our Terms by visiting this page (and other pages referenced in the Terms).

If you continue to use or access the Services after the effective date set forth above, you agree to be bound by any revised Terms, and all other terms or policies incorporated herein either directly or by reference.

Transfer

Customer may not assign or transfer Customer’s rights or obligations under these Terms without the written consent of RicHost.

Governing Law

The Terms and the resolution of any disputes shall be governed by and construed in accordance with the laws of Netherlands, without regard to its conflict of laws principles.